Help Center

If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or your order did not process in our system. 

Please use the Contact Us page on the site or email us at support@lindseytess.com  to get in touch with our amazing US based customer service team and we will look for the order and add the correct email address before resending confirmation.

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering! 

You have up to 24 hours to cancel your order from the time your order is completed. Please contact us at support@lindseytess.com and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.

* All legitimate cancelations are subject to a $5 administration charge.

It's worth noting that multiple-products ordered may not be shipped together from our distribution in California, or delivered on the same day. This is dependent on stock. But fear not all your pieces will definitely be dispatched and you will know if an item is on backorder!

Our amazing US based customer service team will also keep you abreast of all you need know regarding your order and shipping.

We can apply a discount code should you make a mistake, please email us at support@lindseytess.com

Discount codes must still be active for it to apply (as some codes have an expiration date) and only one (1 x code) can 

be applied per order.

YES we do!! We offer tracking on all shipments. You will receive your tracking number by email when the order has been processed and sent out. Processing may take a couple of days, so don't worry if tracking doesn't come on day 1. 

*if you haven't received your tracking information 7 days after ordering, please send us an email at support@lindseytess.com  and we'll send it to you as soon as we can!

We offer free expedited shipping on all orders in the USA. Expedited shipping is a safer way for us to send the parcel to you, it adds a layer of insurance if the parcel is lost or stollen. We can get it resent on us should anything happen! Please email support@lindseytess.com should any delivery problem occur. 

USA: 

USPS Priority: 2-3 Business Days From Dispatch: Free Shipping
USPS Expedited Priority: 1-2 Business Days: $39.95

Canada: 

USPS: 7-21 Business Days From Dispatch: $14.95 (not insured so Lindsey Tess won't be liable for any lost packages).
DHL Express: 3-5 Business Days From Dispatch: $34.95

International: 

USPS: 7-21 Business Days From Dispatch: $14.95  (not insured so Lindsey Tess won't be liable for any lost packages).
DHL Express: 3-5 Business Days From Dispatch: $34.95

All Lindsey Tess jewelry is made by hand here in the USA.

USA: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery will take 1-3 business days and we offer free expedited shipping. We thank you for your patience while we individually make each piece of jewelry. 

CANADA: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery with USPS will take 7-21 business days (not insured) or DHL Express will take 3-5 business days (insured). We thank you for your patience while we individually make each piece of jewelry. 

INTERNATIONAL: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery with USPS will take 7-21 business days (not insured) or DHL Express will take 3-5 business days (insured). We thank you for your patience while we individually make each piece of jewelry. 

You have 24 hours to email us to change your delivery address. Please email support@lindseytess.com

All orders that have been shipped to an incorrect address will be the customer's responsibility. The customer will have to resubmit a new order, or contact USPS with their tracking number to see if they can change the delivery address on their end. 

To confirm Lindsey Tess will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.

All Lindsey Tess jewelry is designed and made here in the USA, at our workshop facility in Los Angeles. Our distribution facilities are located in Los Angeles, California and Columbus, Ohio.

Please contact customer service within 24 hours of receiving the defective item by emailing us at support@lindseytess.com  for a replacement or for Lindsey Tess Credit.

• Please attach a photo of the damaged item in your email to save time between communication updates. 

Lindseytess does provide refunds. If you would like to return an item, provided it is done in accordance with our return policy, we will gladly provide you with a refund. The customer has 14 days of the delivery date to return their item. Anything that is returned after the 14 days becomes a store credit, no refund will be issued. 

• Please note there is a $10 restocking fee that will be deducted from your refund. 
• The item must be in it's original packaging, unworn, and unwashed. Lindseytess reserves the right to refuse a returned item that does not meet our return requirements.  

What to return something? No problem! All orders (excluding items on sale) are eligible for returns and exchanges within 14 days of the delivery date! To be eligible for a return or an exchange, your item must be unworn and returned in the original packaging that you received. We won't be able to process a return on items that are used or damaged by you. Returns are processed within 3-6 business days once received at our warehouse. Once your return is processed, you will get an email from us confirming your refund. Please allow up to 5-10 business days for your refund to show on your original form of payment. Please note we can not refund a different credit or debit card other then the one used at checkout. Please make sure your card will not expire within a month of ordering.  

To return, please ship your item(s) to PO BOX 307330, Columbus, Ohio, 43230, USA. We strongly encourage using a shipping service that provides a tracking number so you can follow your item in transit. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN'T SEE THE ORDER NUMBER THEN WE CAN'T PROCESS THE RETURN. 

In the incredibly rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately! Please contact our customer support team at support@lindseytess.com with the order number and the incorrect item's name. To make this process smoother, please attach a photo to your email for reference. 

Lindsey Tess accepts all major credit cards including the following: Visa, MasterCard, American Express, Discover as well as PayPal, Google Pay and Apple Pay.

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been placed successfully. If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment. 

Please remember that even if a payment isn’t authorized, it may look like Lindsey Tess has taken the money as some card issuers may still reserve the money, for a short period of time.

Occasionally, an item for sale at lindseytess.com has not yet been received at our distribution center or is so popular that it must be made in our studio in Los Angeles before it can be shipped or restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is restocked. 

The time frame of a backordered product, for delivery, will be noted on the product page before purchasing (i.e "Item will be restocked and shipped by 7/8/2020'' Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.

On occasion, customs internationally (outside of the USA) may require duty payment as per the policy of the country we are shipping to. 

Lindsey Tess is not responsible for any customs payments anywhere outside of the USA or at any time.