Help Center

If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or your order did not process in our system. 

Please use the Contact Us page on the site or email us at support@lindseytess.com  to get in touch with our amazing US based customer service team and we will look for the order and add the correct email address before resending confirmation.

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering! 

You have up to 24 hours to cancel your order from the time your order is completed. Please contact us at support@lindseytess.com and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.

* All legitimate cancelations are subject to a $5 administration charge.

It's worth noting that multiple-products ordered may not be shipped together from our distribution in California, or delivered on the same day. This is dependent on stock. But fear not all your pieces will definitely be dispatched and you will know if an item is on backorder!

Our amazing US based customer service team will also keep you abreast of all you need know regarding your order and shipping.

We can apply a discount code should you make a mistake, please email us at support@lindseytess.com

Discount codes must still be active for it to apply (as some codes have an expiration date) and only one (1 x code) can 

be applied per order.

YES we do!! We offer tracking on all shipments. You will receive your tracking number by email when the order has been processed and sent out. Processing may take a couple of days, so don't worry if tracking doesn't come on day 1. 

*if you haven't received your tracking information 7 days after ordering, please send us an email at support@lindseytess.com  and we'll send it to you as soon as we can!

We offer free expedited shipping on all orders in the USA. Expedited shipping is a safer way for us to send the parcel to you, it adds a layer of insurance if the parcel is lost or stollen. We can get it resent on us should anything happen! Please email support@lindseytess.com should any delivery problem occur. 

USA: 

USPS Priority: 2-3 Business Days From Dispatch: Free Shipping
USPS Expedited Priority: 1-2 Business Days: $39.95

Canada: 

USPS: 7-21 Business Days From Dispatch: $14.95 (not insured so Lindsey Tess won't be liable for any lost packages).
DHL Express: 3-5 Business Days From Dispatch: $34.95

International: 

USPS: 7-21 Business Days From Dispatch: $14.95  (not insured so Lindsey Tess won't be liable for any lost packages).
DHL Express: 3-5 Business Days From Dispatch: $34.95

All Lindsey Tess jewelry is made by hand here in the USA.

USA: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery will take 1-3 business days and we offer free expedited shipping. We thank you for your patience while we individually make each piece of jewelry. 

CANADA: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery with USPS will take 7-21 business days (not insured) or DHL Express will take 3-5 business days (insured). We thank you for your patience while we individually make each piece of jewelry. 

INTERNATIONAL: The current lead time to make the item is 1-2 weeks. Once your order is shipped, delivery with USPS will take 7-21 business days (not insured) or DHL Express will take 3-5 business days (insured). We thank you for your patience while we individually make each piece of jewelry. 

You have 24 hours to email us to change your delivery address. Please email support@lindseytess.com

All orders that have been shipped to an incorrect address will be the customer's responsibility. The customer will have to resubmit a new order, or contact USPS with their tracking number to see if they can change the delivery address on their end. 

To confirm Lindsey Tess will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.

All Lindsey Tess jewelry is designed and made here in the USA, at our workshop facility in Los Angeles. Our distribution facilities are located in Los Angeles, California and Columbus, Ohio.

Please contact customer service within 24 hours of receiving the defective item by emailing us at support@lindseytess.com  for a replacement or for Lindsey Tess Credit.

• Please attach a photo of the damaged item in your email to save time between communication updates. 

Lindseytess does provide refunds. If you would like to return an item, provided it is done in accordance with our return policy, we will gladly provide you with a refund. The customer has 14 days of the delivery date to return their item. Anything that is returned after the 14 days becomes a store credit, no refund will be issued. 

• Please note there is a $10 restocking fee that will be deducted from your refund. 
• The item must be in it's original packaging, unworn, and unwashed. Lindseytess reserves the right to refuse a returned item that does not meet our return requirements.  

What to return something? No problem! All orders (excluding items on sale) are eligible for returns and exchanges within 14 days of the delivery date! To be eligible for a return or an exchange, your item must be unworn and returned in the original packaging that you received. We won't be able to process a return on items that are used or damaged by you. Returns are processed within 3-6 business days once received at our warehouse. Once your return is processed, you will get an email from us confirming your refund. Please allow up to 5-10 business days for your refund to show on your original form of payment. Please note we can not refund a different credit or debit card other then the one used at checkout. Please make sure your card will not expire within a month of ordering.  

To return, please ship your item(s) to PO BOX 307330, Columbus, Ohio, 43230, USA. We strongly encourage using a shipping service that provides a tracking number so you can follow your item in transit. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN'T SEE THE ORDER NUMBER THEN WE CAN'T PROCESS THE RETURN. 

In the incredibly rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately! Please contact our customer support team at support@lindseytess.com with the order number and the incorrect item's name. To make this process smoother, please attach a photo to your email for reference. 

Lindsey Tess accepts all major credit cards including the following: Visa, MasterCard, American Express, Discover as well as PayPal, Google Pay and Apple Pay.

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been placed successfully. If your card is not authorized, payment will not be taken, and we'll email to let you know that your bank or card issuer wouldn't authorize the payment. 

Please remember that even if a payment isn’t authorized, it may look like Lindsey Tess has taken the money as some card issuers may still reserve the money, for a short period of time.

Occasionally, an item for sale at lindseytess.com has not yet been received at our distribution center or is so popular that it must be made in our studio in Los Angeles before it can be shipped or restocked. You may order a backordered item to reserve your favorite color and size, but it will not be shipped to you until it is restocked. 

The time frame of a backordered product, for delivery, will be noted on the product page before purchasing (i.e "Item will be restocked and shipped by 7/8/2020'' Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.

On occasion, customs internationally (outside of the USA) may require duty payment as per the policy of the country we are shipping to. 

Lindsey Tess is not responsible for any customs payments anywhere outside of the USA or at any time.

All goods are non-returnable if they have any visible signs of wear and tear, smells or any additional fibers (for example hair) within the packaging and/or on the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns after 14 days of your delivery date!

To complete your return, we require a receipt or proof of purchase and please do not send your purchase back to the distribution centre but instead, send to:

Lindsey Tess, PO BOX 307330, Columbus, Ohio, 43230, USA

PLEASE ENSURE YOUR ORDER NUMBER IS CLEARLY MARKED ON OR INSIDE THE PACKAGING. IF WE CAN'T SEE THE ORDER NUMBER THEN WE CAN'T PROCESS THE RETURN. 

Lindsey Tess does not provide refunds. We offer only store credit to the amount of your order or products returned within that order.

We only replace products if they are damaged or inadequate. We only offer exchanges for the same product(s) ordered. Send us an email at support@lindseytess.com  and mail your item(s) to: Lindsey Tess, PO BOX 307330, Columbus, Ohio, 43230, USA

If you would like to purchase a new item, other then the exchanged item, you will have to place a new order on lindeytess.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Lindsey Tess, PO BOX 307330, Columbus, Ohio, 43230, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Lindsey Tess will include return information including a returns label.

Photographs appearing on this site are the property of Lindsey Tess. They are protected by U.S. Copyright Laws, and are not to be downloaded or reproduced in any way without the written permission of Lindsey Tess. Copyright 2020 SLA Consultants LLC All Rights Reserved.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@lindseytess.com  or mailing us at:

Lindsey Tess

PO BOX 307330, Columbus, Ohio, 43230, USA

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service.  If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address.  No one under the age of 13 may provide any personal information.  In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under the age of 13, please contact us at privacyofficer@lindseytess.com

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

For enquiries regarding this Privacy Policy Notice and personal information, please contact: 

By Email: privacyofficer@lindseytess.com

By Mail:

Lindsey Tess

Privacy Officer

PO BOX 307330, Columbus, Ohio, 43230, USA

This website is operated by Lindsey Tess. Throughout the site, the terms “we”, “us” and “our” refer to Lindsey Tess. Lindsey Tess offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Lindsey Tess, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Lindsey Tess and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Use and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@lindseytess.com  

Lindsey Tess Data Protection Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dataprotection@lindseytess.com or mailing us at:

SLA Consultants LLC dba Lindsey Tess

78 SW 7th Street,

Miami, 

Florida, 33130

USA

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and your data will not be deleted unless you inform us in writing to delete your data. 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

For more information on cookies please click here to navigate to the section Privacy Notice For Cookies

SECTION 8 - AGE OF CONSENT

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service.  If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address.  

No one under the age of 13 may provide any personal information.  In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a child under the age of 13, please contact us at dataprotection@lindseytess.com

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you have any further questions and for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

SLA Consultants LLC dba Lindsey Tess is a company based out of the United States of America. SLA Consultants LLC is therefore the controller of the personal data that you have submitted or will submit to us and are therefore responsible of your personal data under the applicable data protection law.

SLA Consultants LLC

78 SW 7th Street,

Miami, 

Florida, 33130

USA

If you have any further questions and for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

If you require us to delete your data from the system, please email us at dataprotection@lindseytess.com or write to us at the following address:

The Data Protection Officer

SLA Consultants LLC dba Lindsey Tess

78 SW 7th Street,

Miami, 

Florida, 33130

USA

Cookies are small text files that are stored on an individuals computer and saved on that users device (desktop, laptop and/or tablet).

If you continue to use our (Lindsey Tess) services, then we assume that you agree to the use of the cookie. 

If you have any further cookie related questions or for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

If you have any further cookie related questions or for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

Ok so cookies are an integral part of how Lindsey Tess website works. The essential role of our cookies is to improve and optimize your browsing experience on Lindsey Tess. 

As an example, we use them to remember your preferences (for example a product you have added to your cart but not completed purchase, we may reach out to you again via a third-party website that allows us to advertise the abandoned product(s), giving you the opportunity to return to our website to complete your purchase).

We collect information about your device you are using and the location you are using the device in. Furthermore, we collect information about the browser you are using and the source of how you found our website (did you arrive at Lindsey Tess via Google, Facebook etc) and what site(s) you go to when you leave our site.

If you have any further cookie related questions or for all other enquiries regarding Data Protection, please email Lindsey, our Data Protection Officer, at dataprotection@lindseytess.com

We do not store any sensitive personal information, such as your address, password(s), credit or debit card data, in the cookies we use. 

If you have any further cookie related questions or for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

You can restrict, block or delete the cookies from Lindsey Tess website at any time by amending the configuration of your browser settings.

- Navigate to 'Preferences' or 'Tools'

Please note settings may differ from browser to browser so please ensure you research where these settings are in order to make the changes you require.

For more details on reconfiguring cookies in your browser, navigate to the 'Help' menu in your chosen browser. 

If you have any further cookie related questions or for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com 

When adding your email address and clicking the tick box to 'Join our mailing list' or when messaging us via our 'Contact Us' form, you are 'Opting In' or accepting to receiving emails from Lindsey Tess for special offers, marketing and product updates.

When placing an order, you are also 'Opting In' to receiving emails from Lindsey Tess regarding your order as well as delivery and tracking updates as well as special offers and marketing and product updates.

To Opt Out (Unsubscribe) from receiving emails from Lindsey Tess please see the next section or simply click here to view Opting Out Of Marketing Emails

To stop receiving our promotional or/and marketing emails, please follow the instructions given in the footer (bottom) of any promotional email you get from Lindsey Tess and simply click 'unsubscribe'.

Please note that if you successfully opt out of receiving marketing emails, we may still send you other forms of messages (for example any/all responses to any questions you send to us) or messages and/or emails regarding tracking or delivery updates.

If you have any further questions regarding opting out of marketing emails, and for all other enquiries regarding Data Protection, please email Saul, our Data Protection Officer, at dataprotection@lindseytess.com

If you 'Like' Lindsey Tess Facebook page @LindseyTessDesigns or Instagram page @lindsey_tess_designs or have interacted with a Lindsey Tess Facebook or Instagram post or Lindsey Tess Facebook or Instagram Advertisement, then you are approving Lindsey Tess to send you advertisements (ads) that you may see in your Facebook or Instagram feed (or other locations when logged into the Facebook or Instagram platform).

If you no longer want to receive Facebook or Instagram ads from Lindsey Tess, login to your Facebook account and click the upside-down triangle in the upper right corner. Select "Settings" and then in the left-hand column select 'Ads.' Then navigate to the 'Advertisers you've interacted with' tab and locate Lindsey Tess before pressing the 'x'.

When creating a new account at Lindsey Tess, you are permitting/allowing us (Lindsey Tess) to send you emails ranging from information regarding your order, delivery and tracking updates as well as special offers and marketing and product updates.

To Opt Out (Unsubscribe) from receiving emails from Lindsey Tess please see the next section or simply click here to view Opting Out Of Marketing Emails

To delete your account, please email Saul at dataprotection@lindseytess.com