Help Center

If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or your order did not process in our system. 

Please use the Contact Us page on the site or email us at support@lindseytess.com  to get in touch with our amazing US based customer service team and we will look for the order and add the correct email address before resending confirmation.

We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering! 

You have up to 24 hours to cancel your order from the time your order is completed. Please contact us at support@lindseytess.com and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.

* All legitimate cancelations are subject to a $5 administration charge.

It's worth noting that multiple-products ordered may not be shipped together from our distribution in California, or delivered on the same day. This is dependent on stock. But fear not all your pieces will definitely be dispatched and you will know if an item is on backorder!

Our amazing US based customer service team will also keep you abreast of all you need know regarding your order and shipping.

We can apply a discount code should you make a mistake, please email us at support@lindseytess.com

Discount codes must still be active for it to apply (as some codes have an expiration date) and only one (1 x code) can 

be applied per order.